The health and wellbeing of everyone that visits St David's Cardiff remains our highest priority.
Below is some information you may find useful when visiting us…
Anyone visiting St David's must still wear a face covering, unless they are exempt. Our teams will also continue to wear face coverings, unless exempt, to protect those around them.
We ask everyone visiting St David's to please treat fellow guests and staff with respect and give each other a little bit of extra space.
The pandemic has been an incredibly difficult time for many people and our outlook is one of positivity and excitement as we are now fully reopen!
Our teams are on hand to keep everyone safe – please treat them with respect. We will not hesitate in asking people to leave the centre if they are abusive towards our staff.
Good hand hygiene
While visiting St David's, we would appreciate it if you could regularly sanitise or wash your hands to keep yourself and others safe.
You will find hand sanitiser at regular points around the centre and hand washing facilities are available in the centre toilets.
Our teams continue to work hard to ensure all our guests feel safe when they visit St David's. That means we’ll continue to maintain the cleaning regimes we’ve had in place throughout the pandemic.
FREQUENTLY ASKED QUESTIONS
Will centre staff be wearing masks?
As per Welsh Government guidance, it will continue to be mandatory for staff and guests to wear a mask, unless they are exempt.
Do all guests have to wear a mask, even in open outdoor spaces?
It remains mandatory for anyone visiting St David’s to wear a mask, unless they are exempt, and our teams will also continue to wear masks to protect those around them. We ask that anyone visiting St David’s treats fellow guests and staff with respect and gives each other a little bit of extra space as we get used to this more relaxed approach.
Will you still be making hand sanitiser freely available for the public?
Hand sanitiser is still available at St David’s
How will you stop an outbreak of Covid if the rules are being relaxed?
Our teams continue to work hard to ensure all our guests feel safe when they visit. That means we’ll continue to maintain the cleaning regimes we’ve had in place throughout the pandemic, and we’ll continue to make hand sanitiser available to all our guests. It’s important to note, that our covid risk assessment remains in place, and we will continue to follow all the necessary guidance.
Do you have any plans to change opening hours to prevent overcrowding?
No, however we encourage all guests to visit our website and check with individual stores before setting off, as times may vary. We would also suggest that people visit during quieter periods – we’ll be promoting these through our digital channels. At St David’s, typically our quieter times are weekday mornings and late afternoons.
Are you changing centre capacity?
Yes, with social distancing guidance being lifted we will be reverting to the capacity levels we have prior to Covid.
Will staff be tested before being allowed to work with the public?
No, as this is not a Government requirement, however our teams are incredibly experienced in keeping our centre(s) safe and clean and are well versed in managing the re-opening of non-essential retail. Should any of our staff show Covid-19 symptoms, then we will be asking them to self-isolate and follow Government guidelines.
Will the centre hours remain the same?
Centre opening hours remain the same. Our core opening hours are Mon-Fri 9.30am – 8pm, Sat 9.30am – 7pm and Sunday 11am – 5pm.
How can I find out the most up to date store information, and details of store opening times?
Please take a look at the retailer's page on this website. To avoid disappointment, please call the retailer directly, ahead of your visit.
I have forgotten to bring a face covering. What can I do?
If you forget, there are plenty of retailers where you will be able to purchase one.
Are all the toilets open?
All toilet facilities are open. They will be closed at regular intervals to allow cleaning to take place.
Will all the baby feeding and changing facilities be open?
All toilets and baby change facilities are open.
Will there be any changes to the lifts?
All lifts are in operation. Single occupancy or household occupancy is encouraged. When you are considering using the lift, please prioritise space for pushchairs and disabled access.
Is Guest Services open?