Job Description

Keyholder Overview

The Keyholder’s main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.

About you:

• Able to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team
• Able to understand and analyse commercial reports to drive business opportunities
• Able to identify key performance behaviours and competencies within the team
• Strong prioritising, organisational and communication skills
• Values honesty and integrity in working relationships
• Able to manage change
• Flexible to meet rapidly changing priorities and deadlines
• Solution minded, uses initiative to positively solve problems

Role Responsibilities

• Delivering a ‘customer first’ experience exceeding customer expectations and supporting their team to ensure this experience is delivered consistently
• Supporting the team with product training and knowledge to deliver unbiased customer advice
• Exceeding sales targets and the company acquisition target for N.dulge
• Supporting stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Communicating clearly and concisely with all internal and external business partners to drive business opportunities
• Confidently analysing business reports to review weekly, monthly and yearly performance
• Creating an inclusive, welcoming and approachable environment for employees to thrive in
• Observing and communicating any performance related feedback in a timely manner to management team
• Leading, motivating and inspiring the team – be a role model!
• Ensuring the store is maintained in line with Company policy and procedure

How to apply:

Please apply online here.