Develop and own relationships with an assigned portfolio of FOR Cardiff levy payers
Ensure levy payers receive a return on their investment in FOR Cardiff and aware of the opportunities that BID membership provides
Pro-actively target historically disengaged levy payers to raise awareness of FOR Cardiff and create pro-active members
Act as a conduit for feedback and recommendations from levy payers to the FOR Cardiff management team
Act as an advocate for the work of FOR Cardiff across the city centre
Communicate effectively with levy payers across multiple sectors and at various levels of seniority
Maintain accurate records of relationships and ensure key points of contact are up to date
Support levy payers with day-to-day issues wherever possible, within the scope of FOR Cardiff’s business plan.
When required, liaise with third party organisations (e.g., the council, charities, and training providers) to implement positive changes for levy payers and the city centre.
Represent FOR Cardiff as appropriate at external events which may include networking events, conferences, multi-stakeholder meetings and any other relevant formats
Assist in specific project delivery as tasked by the Head of Projects & Engagement or the Executive Director
Be well informed on key industry issues relevant to business portfolio
Any other duties as may be reasonably required
Previous experience of account management and/or customer service management
Excellent organisational skills and strong attention to detail
Clear and confident communication skills including experience making presentations
Computer literate with good MS Office skills and ideally experience of a web-based database
Ability to work under your own initiative
Pro-active approach to problem solving
Socially confident, personable, and approachable
Ability to communicate in Welsh
Salary: £24,000 with a bonus of up to 4% related to performance against set KPIs
Other Benefits: Optional private healthcare, access to company shared Laguna Pool and Gym passes
Annual Leave Entitlement: 25 days per year plus all bank holidays
Hours: 37.5 hours per week, Monday to Friday – some occasional evening and weekend work may be required.
Location: FOR Cardiff offices as the main workplace but with regular meetings at city centre businesses. An agile working policy is in place following the completion of a successful probation period.