Laings | Assistant Manager

Job title: Assistant manager

Store: St David's, Cardiff 

Hours: 38.75 hours per week, 5 days out of 7

Application process: Apply online or call Lisa (Internal Recruiter) on 0141 221 0121 for a confidential discussion on growing your career today.

Over 180 years of craftsmanship, artistry and design have culminated in Laings’ rich heritage and long-standing reputation for high service standards and unrivalled knowledge.  

Across all generations we have continued to foster collaborative work environments for like-minded people who share their knowledge, expertise, and skill.

Laing's principles of an inclusive culture are based on mutual respect, honesty, and trust to foster an environment that makes colleagues feel inspired every day. They continue to look for talented individuals who will share a passion for quality, vision for continued growth and success and are dedicated to developing their expertise.

The Opportunity

As store Assistant Manager, you will collaborate with and assist store General Manager in ensuring the smooth day-to-day operations of the flagship showroom located in Cardiff. A key position overseeing and supporting store colleagues’ team responsibilities across the working day. You will ensure the luxury showroom is safe, secure, and welcoming at all times, for both colleagues and clientele. Further, you will apply your sound people management skills, imparting training and development to colleagues and assist with recruitment processes when required. 

Main Accountabilities

• Assist store management team in ensuring sales targets are achieved, whilst consistently delivering excellent customer service.
• Ensure timely and effective communications with both internal and external stakeholders.
• Maintain a high standard of display for windows, store interior and store exterior ensure colleagues follow your lead.
• Motivate and drive colleagues and self, to deliver sales targets and team objectives.
• Conduct regular product reviews and organise immediate replenishment of best-selling key lines.
• Ensure showroom and colleagues are always safe and secure, in line with Laings company procedures.
• Organise and undertake training when and where requested.
• Step up to manage our store in the absence of the store General Manager.
• Maintain health and safety awareness, making sure colleagues always understand and abide by Health and Safety guidelines.
   

Skills requested

• A minimum two years’ experience in retail management, ideally within jewellery (highly desirable) or luxury goods (desirable).
• Excellent communication skills, both written and verbal with the ability to influence respectfully.
• Meticulous attention to detail and a passion for luxury and quality.
• Sound interpersonal and customer service skills
• Ability to work calmly when required to multitask and manage varying responsibilities in store.
• Confident leadership skills, able to proactively contribute to teamwork. 
• Able to take responsibility for own actions and performance, along with colleagues.
• An entrepreneur mindset with a commercial awareness.

A promise to you

As a trusted colleague and member of the Laings family, they strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development. 
Proudly, Laings is an equal opportunities employer, positively encouraging applications from suitably qualified and eligible candidates regardless of race, religion or belief, gender identity, sexual orientation, national origin, age, medical condition or disability, or any other protected status, as we know this enriches our workplace with differing experiences and perspectives.
Offering a competitive salary and rewards package, and benefits are flexible, meaning that employees can choose benefits to match their individual needs though bespoke benefits platform.  Laings also offer you unrivalled industry training to discounts on some of the UK’s leading retailers. 

About Laings

Founded in 1840, Laings is one of the largest independent jewellery businesses in the UK. With six luxurious showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers in our state-of-the-art workshops.

Application journey

Once Laings has received your expression of interest, they aim to provide you with a timely, valuable and personable recruitment process, allowing you to gain exposure to key decision makers and influencing individuals within the organisation.

Apply now by submitting your CV via the link provided or contact Lisa, Internal Recruiter on
0141 221 0121 for a confidential discussion on growing your career today.

To view our other available positions please visit our website: https://www.laingsuk.com/careers