Laings | Luxury Sales Consultant

Developing a career within Luxury is possible with us here at Laings.

As the face of our brand, our Luxury Sales Consultants create unique, welcoming, and unforgettable experiences for our clients, guiding them with their purchases and providing expert advice along the way. As a highly valued member of our Edinburgh Showroom team, you will be driven to offer superior Customer Service. Passion should come as standard and creating magical moments will part of your everyday environment. Our Sales Consultants are friendly, supportive and our culture is hands on and collaborative.

We offer on-going tailored training and support along with a host of attractive rewards and benefits, from supportive health and wellbeing schemes through to generous staff discounts, contributory pension and life assurance, accredited industry training and qualifications to structured career progression and clear personal development plans. Laings are a recognised trusted Leader, proud to be an equal opportunities employer who encourages candidates from a wide range of backgrounds.

This is an exciting period for our company, as we continue to expand, we are looking for talented individuals with a desire to demonstrate their full potential and embrace truly unique opportunities offered in our fulfilling workplace environment.

Luxury Sales Consultant key responsibilities will include:

• Providing customers with the knowledge they need to choose pieces from our collection and enable them to make an informed purchase, while looking after their best interests.
• Leave customers with the feeling they received the best service.
• Developing in-depth knowledge of our products, the brand and conveying this with pride and enthusiasm to customers.
• Attract new customers by responding to inbound lead enquiries (made online, on the phone or walk-ins) to qualify the jewellery needs of prospective customers.
• Strive to achieve sales targets in line with store figures, being ever mindful of personal targets.
• Communicate to a high standard with colleagues and share any insights or feedback from the sales process.
• Maintaining excellent presentation of the jewellery and showroom.
• Receiving and booking repairs from customers.
• Following up with customers after their purchase for after-care issues and to request reviews.
• Take personal responsibility for stock handling, stock takes and watch/ jewellery counts.

The Ideal Person we are looking for:

• A passion for luxury products including jewellery, diamonds, gemstones and watches.
• A proven track record of meeting and exceeding sales targets, while providing an excellent level of customer service.
• Luxury retail sales experience (does not need to be jewellery specific).
• An ability to quickly build trust and rapport with clients and the wider Laings team.
• Commitment to driving client loyalty through exceptional customer service standards and a genuine interest in their needs.
• Able to work both as part of a team and by using your own initiative.

Our Cardiff Luxury Sales Consultants assist 38.75 hours per week, 5 days out of 7.  

The World of Laings

Laings is a prestigious family-run jewellers with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK.

With six showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of Watchmakers, Goldsmiths, and Jewellery Designers from our state-of-the-art Workshops.

Why Laings?

We are focused on creating an inclusive culture that nurtures individuality, personal and professional growth, contributing to driving our proud legacy of Laings. Our principles of culture are based on mutual respect, honesty, and trust, to foster an environment ensuring that our passionate employees feel inspired every day.

Apply now by submitting your CV via email to Careers@laingsuk.com or call Lisa on 0141 221 0121 for a confidential discussion on growing your career today.

To learn more about Laings, visit: https://www.laingsuk.com.