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Are you making people wear masks or face coverings?
We are asking people to follow Welsh Government guidance. This means guests MUST wear a face covering in shops and indoor shopping centres such as St David's from Monday 14th September.
What happens if someone isn’t wearing a mask?
It is mandatory to wear a face covering in shops and indoor shopping centres in Wales from Monday 14th September. We will continue to work with law enforcement agencies to encourage all guests to follow guidelines.
I can’t wear a mask. Will you make me?
Our teams are making sure they are knowledgeable about exemptions for those who are unable to wear a face covering. We want our destinations to be inclusive for all so if you are exempt from wearing a covering please let our centre teams know and we will offer assistance.
Is cash being accepted at stores or will it be card payment only?
Please check with our individual retailers, however, we expect many shops to accept card payment only and you should be prepared to pay by card.
Card payment will be required for St David’s Gift Cards.
Will there be a limit to how long I can spend in the centre?
No limits will be applied to the amount of time you are able to spend in the centre.
Will you be temperature checking shoppers and staff?
We are following government guidelines which means we won’t be carrying out temperature checks on entry for the time being. If this changes, we will let you know.
Do we need to park 2 metres apart in the car park?
Guests do not need to park any differently. However, we ask customers to maintain a safe distance when entering and leaving your vehicle. Some floors of the car park may be closed.
How do I get into the centre - has this changed?
Any local route changes will be communicated through our website, local traffic updates and our social media channels.
St David’s is open to all guests; however access will be restricted if capacity is reached.
Do I have to queue for each store?
Due to restrictions in capacity within the stores queueing to enter a number of stores is possible.
Are all the toilets open?
Yes.
Will all the baby feeding and changing facilities be open?
Yes.
Can NHS Workers park for free?
NHS workers can park for free. The Guest Services team can provide an exit ticket from Information Desk, you will need proof of employment.
How do I pay for parking?
The car park has machines available on all levels of the car park as well as in the mall areas, payments are currently limited to card only.
Why is there a one-way system in place?
A one way system makes it easier for everyone to follow social distancing guidelines. Signs are in place to make it clear where one way systems are being implemented.
Will there be any changes to the lifts?
Lift access will be subject to social distancing guidelines. There will be a limit of one household or two people. We ask guests to give priority to disabled customers and families with young children.
Is there any change to the local buses/ park and ride?
For information on the local buses or park and ride please contact Cardiff Bus.
Is Guest Services open?
Yes.
I am in a vulnerable / at risk group - do I get priority access?
We will be able to assist members of the public who identify themselves or notify us in advance.
I can't stand for long periods, what support is available to me in the centre and in the queue?
Selective seating will be available throughout the centre, all seating will be subject to social distancing guidelines. We will also be able to assist members of the public who identify themselves or notify us in advance.
